When will my items be shipped?
We request 1-2 weeks for shipping. We ship as soon as possible but there can be delays. We are excited to prepare, package, and ship your items.
Where are my items shipping from?
All items will be shipped from Washington state. Some products are local delivery and pickup only.
How will my items be shipped?
Items will be shipped by USPS or UPS. We check rates to make sure that we are getting the best postage price on your package.
Do you ship internationally?
Not at this time.
Can I make changes to, or cancel my order?
Once an order has been submitted we need to know of ant changes within 24 hours of the time it was placed. If we can make a change we will but if the item has already been sent. We do not allow the cancelation of orders once they are placed so please double and triple check your order!
How is the shipping calculated for my order?
Shipping is dependent on the weight of the package. For gift cards it is just the cost of the stamp.
What if my package is returned to the seller as undeliverable?
Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable well be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.
Why isn't my order going through?
First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.
Can I return my order?
Seasonal items, annual, houseplants are all final sale and cannot be returned. Plant health is guaranteed for 10 days. We will handle shipping damages on a case by case basis and we require that a photo be sent as soon as possible to info@4ritter.com.
What do I do if the item I received is damaged or defective?
If your product arrive damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue to info@4ritter.com. This will help us with quality control, and prevent the same situation in the future. We do not guarantee a full refund we must see a photo.